Service Charter

Wherever you look it seems that companies are claiming they provide superior service, but often with little evidence. So to be clear, this is what you can expect as a client of Duke’s Sports Travel.

• A dedicated account manager to work on your tour with named back up personnel.
• Face to Face meetings at every stage of the planning process. 
• All email requests will be acknowledged within thirty minutes of receipt, with an accurate guide as to how long the itinerary will take to compile.
• A commitment to providing fully costed tour plans within 7 days of initial meeting.
• Personalised contact cards for all travellers within your team.
• Clear and detailed itineraries will be provided to each of your team.
• 24-hour helpline.
• Travelling Tour Manager if required.

Above all we will guarantee to be the safe pair of hands into which you can entrust your sports travel arrangements and getting your team out and back.